Get Support

 

How to get a used computer

We distribute used computers to refugees (DPI or BPI) and to residents who possess a card for social grocery stores. Our computers are installed and ready to use.  They have at least a dual-core processor and allow to run standard internet and office applications.

To register to the waiting list to obtain a used computer, you have to send an email to:

computerwaitinglist@digital-inclusion.lu

If you are a MNA (refugee under 18 without parents in Luxembourg), you can apply for a free desktop computer (no laptops). Please send the email to mna@digital-inclusion.lu instead.

Please indicate:

  • 1) if you want a laptop or desktop computer. Our desktop computers are more powerful, and the waiting time is much shorter
  • 2) name
  • 3) first name
  • 4) current address
  • 5) social security number (blue card)
  • 6) for refugees: residence status & OLAI number (pink paper) / for residents: the expiry date of access card for social grocery stores « Caritas Buttek » and « Red Cross Buttek »

You will receive a confirmation email for the inscription. We treat all the demands in chronological order, we will send an email when your computer is ready. We can only give 1 computer to each family. Applicants have to be at least 18 years old.

  • How do I know I am on the list?

Since September, our system will send you a confirmation by email. Before September, if your email was not answered with an error message, you are also registered. If you are unsure, you can send your request email again (please only 1 email), and you will get a confirmation. Your position in the waiting list is not affected, it is always determined by the first email that includes the needed information.

If you have other questions about the waiting list, you can ask us during our office opening time, only Mondays 14:00-18:00. On other days we cannot answer these questions, except if you have an appointment.

Computer repairs & support

If you received a computer from us and it is not working, we will fix it!

You can send an email to: repair@digital-inclusion.lu

Or you can come to our repair & support opening hours:

Every Monday, 14:00-17:00 at Hariko (1, Dernier Sol, Luxembourg)

We can also repair a computer that is not from us. This service is limited to refugees and to holders of the carte de l’office social. This service is only available if you are not on the waiting list to get a computer from us.

You have to bring the 1) pink paper 2) (blue) social security card and 3) contract (if the computer is from us). You can only bring your own computer, not somebody else’s. If it is a laptop, you need top bring it with the power supply.

If you have questions on how to use the computer, please come to our Digital Open House on Monday afternoon, where our specialists will show you how to do specific tasks!

Material support for refugee camps

We offer recycled computer material to camps directly, the condition is that the material is used in common rooms (this offer is not for individuals).

We can provide:

  • desktop computers for a public room in the camp (a.k.a. a cybercafé)
  • printers, projectors
  • Wifi-Extenders: devices that are connected to your existing internet router, to provide Wifi in parts of the building that are not reached by your router

All these services are for free, they need to be requested by employees of the camp via our contact address.

Material support for social inclusion or environmental projects

Projects promoting social inclusion or environment action have free access to:

  • free desktop computers for offices and association rooms
  • for trainings, we can lend larger numbers of computers
  • printers and projector also available

Please contact us.

Other Projects in Luxembourg offering IT support

The CLAE @Gasperich projects offers a an internet class and a helpdesk.

For more information, see www.clae.lu