How to request a free second hand computer

PDF, English: Eligibility criteria and procedure as a flowchart
PDF, عربي (Arabic): معايير الأهلية والإجراءات كمخطط انسيابي
PDF, Français (French): Critères d’éligibilité et procédure sous forme d’organigramme
PDF, Deutsch (German): Förderkriterien und Verfahren als Flussdiagramm
PDF, Lëtzebuergesch (Luxembourgish): Usproch Critèren a Prozedur als Fluxdiagramm
PDF, فارسی (Persian): شرایط و روال تحویل رایانه به متقاضیان واجد شرایط
PDF, Português (Portuguese): Critérios de elegibilidade e procedimento como fluxograma
PDF, Español (Spanish): Diagrama sobre el procedimiento y los criterios de elegibilidad
PDF, ትግሪኛ (Tigrinya): ናይ ብቕዓት መዐቀኒታትን ኣሰራርሓን ከም ፍሎውቻርት
PDF, Українська (Ukrainian): Критерії прийнятності та процедура у вигляді блок-схеми

We distribute second-hand computers to asylum seekers (DPI or beneficiary of temporary protection) and to residents who receive the Cost-of-living benefit (allocation vie chère).

Our computers come with an Operating System already installed and are ready to use. They have at least a core-i3/5/7 generation processor, and run Windows or macOS. They come with a free repair warranty, except for the battery.

To be eligible, you must:

• Live in Luxembourg
• Be an adult (18+) (except for MNA’s-unaccompanied minor refugees, see below)
• Be a DPI;  OR beneficiary of temporary protection; OR receive the Cost-of-living benefit (allocation vie chère)
• One laptop distribution per household. Desktop possible for other household members 8 + y.o.

To register for a free second-hand computer, please send an email to: computerwaitinglist@digital-inclusion.lu. If you need assistance to send this email, we offer individual support during our Fridays “Open Classroom” (9h30-13h30), as well as Digital Literacy courses in different languages to teach people become digitally autonomous.

Please include the following 8 mandatory information fields in your email:

1. Whether you want a desktop, extra household desktop, or laptop.
   Our desktop computers are more powerful, and the waiting time is much shorter. For desktop & extra household desktop, the possible preferences are:
   • Desktop Computer with 16GB RAM, SSD and a screen of at least 23 inches
   • All-in-one Desktop computer with 16GB RAM, SSD
   • iMac Desktop computer (generally 2 years older than our standard Windows desktops)
   • Desktop Computer with a small screen (17 to 19 inches).
   For laptops, the possible preferences are:
   • Windows laptop
   • MacBook laptop
   We cannot guarantee that your preference will be met, as this depends on device availability. If no preference is indicated, or if your preferred device is unavailable, we will provide a standard device with Microsoft Windows. Preferences cannot be specified or changed after your initial email—except to request a desktop computer instead of a laptop.
2. Family name
3. First name
4. Current address
5. Telephone number
6. E-mail
7. “Matricule”, social security number (for example 1985052201234)
8. Attach proof of eligibility files:
   • For asylum seekers (DPIs)
     • A copy of the non-expired ONA file (front side of the “pink paper”; the ONA number must be visible; the original paper will be required upon invitation to check stamps on the back side). If your asylum application is cancelled, you do not meet our eligibility criteria and cannot receive a computer;
     • A copy of an “Extrait du Registre national” (maximum 2 months old). You can request it: a) by sending an email to registre.national@ctie.etat.lu, including the following information: full name (as it is written in your ONA document), and your “matricule” (or a copy of your passport if you cannot provide the “matricule”); OR b) At your communal administration.
   • For beneficiaries of temporary protection (as is the case for most people arriving from Ukraine)
     • A picture of the ONA immigration document “attestation de bénéficiaire d’une protection temporaire”;
     • A copy of an “Extrait du Registre national” (maximum 2 months old). You can request it: a) by sending an email to registre.national@ctie.etat.lu, including the following information: full name (as it is written in your ONA document), and your “matricule” (or a copy of your passport if you cannot provide the “matricule”); OR b) At your communal administration.
   • For residents holding a Residence Permit under the category “Vie Privée”
     • A copy of your valid Residence Permit;
     • A copy of a “Certificat de résidence élargi” (issued within the last 12 months). If the document does not show the matricule number of the applicant, we will also request a copy of the CNS card. If your municipality does not issue this certificate in your name, please provide instead a certificate (issued within the last 3 months) confirming that you are not eligible for such a document.
   • For other residents
     • A copy of the Certificate of Cost-of-living benefit (“allocation vie chère”, maximum 12 months old) or the related Decision Letter (maximum 12 months old);
     • A copy of a “Certificat de résidence elargi” (maximum 12 months old; if your municipality does not issue one under your name, please obtain instead a maximum 3-months old certificate stating that you are not eligible for such kind of certificate).

We reserve the right to ask further documents, if we see necessary. The documentation of our donations guarantees a fair and equal distribution.

Our waiting list operates on a strictly chronological basis. Your application will only be considered once it is complete—that is, once you have submitted all required information and proof of eligibility by email.

How can I know if Digital Inclusion received my application for a free second hand computer?

Your application is being treated if you get an automatic reply from computerwaitinglist@digital-inclusion.lu. If you didn’t receive it, please check your mailbox’s spam folder, as well as the spelling of computerwaitinglist@digital-inclusion.lu in your application email. If you still don’t receive the automatic reply, or if you want to confirm the status of your application, you can come to our premises all Fridays between 9h30 and 18h to ask. Our team will be happy to assist you.

Additional Computers for Households

Due to shortage of laptops, each household receives one Windows or MacBook laptop, but additional computers are available for other household members (aged 8 and above):

1. Extra Household Linux Laptop (Ubuntu Linux including Chrome, Teams and OpenOffice, 8GB RAM or more, SSD) – One per household.
2. Extra Household Desktop – Available for any additional household members.

How to Apply

• Use the subject “Extra Household Linux Laptop” or “Extra Household Desktop” in your email application.
• Any adult household member (other than the original laptop recipient) can apply in their own name.
• An adult can apply on behalf of a child (aged 8 or above) by adding the child’s name to the application.
• Only one request at a time—a new request can only be made after collecting the previous computer.

Important:

Like all our computers, the Extra Household Linux Laptop comes with an exchange warranty, allowing for a replacement after repair or if the device becomes obsolete. However, the replacement will be limited to another Linux Laptop or a Desktop.

Computers for MNA’s

If you are an MNA (an unaccompanied minor – an asylum seeker under 18 without parents in Luxembourg), your social assistant can apply for a free computer for you. Your social assistant must write to computerwaitinglist@digital-inclusion.lu and include all the information above. The subject of the email must explicitly specify that the application is for the MNA.

Repair Warranty

Our computers come with a repair warranty (for the device’s life span, cf. contract), except for the battery. If a repair is needed, consult our repair service. If a repair is not possible we exchange it against a similar model (if available) of the same age (or older, if not available).

Obsolete Devices

If your computer becomes obsolete, you can return it to Digital Inclusion and submit a new application for a new computer following our standard procedure. For full details on our obsoletion criteria and the procedure for returning obsolete devices, please visit our dedicated webpage.