Computer repair and support

Computer repair and support for people who have received a computer from Digital Inclusion

We offer free support for both hardware and software problems for people who received a computer for us (you will need your contract and your ID). If the computer cannot be repaired, we replace it with an equivalent model.

We currently only offer repairs and support by appointment. If you come to our office without an appointment we will not be able to help you.

To get an appointment, write to our repair team at repair@digital-inclusion.lu  and include the following information:

  1. Your full name
  2. Your CNS number
  3. A description of the problem
  4. Whether you still have your contract which you signed when you received your computer from Digital Inclusion 

Our repair team will give you an appointment to drop off the computer. You must bring your contract and your ID. We will repair the computer and give you another appointment to collect it once it is done.

If you want to return your Digital Inclusion computer because you don’t need it anymore, please follow the same procedure. 


Computer repair and support for private computers

We also provide repairs for people who would be eligible for a free computer from us, but who already have their own computer. If you need to get your private computer repaired and you meet our eligibility criteria, we will repair your private computer INSTEAD of giving you a free second hand computer.

Eligibility criteria

  • You live in Luxembourg
  • You are an adult (18+)
  • ONE of the following (and supporting document):
    • You are a DPI (papier rose/OLAI number)
    • You are a BPI (OLAI number OR certificat de residence elargi)
    • You hold an access card for the social grocery stores “Caritas Buttek” and “Red Cross Buttek” (expiry date of card)
    • You receive REVIS (letter with proof)
    • You have a recommendation from your social assistant (email from their professional email address to Digital Inclusion)

To request an appointment to repair your private computer, please send an email to: repair@digital-inclusion.lu

Please include ALL the following information:

  1. Private Repair
  2. Family name
  3. First name
  4. Current address
  5. Telephone number
  6. CNS/social security number (blue card)
  7. ONE of the elgibility criteria listed above, plus a picture of the supporting document

Our staff will reply with an email offering you an appointment.

We currently only offer repairs and support by appointment. If you come to our office without an appointment we will not be able to help you.

If you need help, come to our Open Class on Friday afternoons, 14h-17h (except public holidays), and a staff member can help you check your eligibility and send the email requesting a repair.

IMPORTANT: A private repair replaces the offer of a free second hand computer. Once you have received a private repair from us, you can no longer apply for a free computer.